Okay enough about the company and on to the actual pellets. The name of these pellets is a "Eco-Flame", and the first thing I noticed was there was very little in the way of fines in this bag of pallets. I believe that is worth mentioning because these pellets came to me via UPS, and if you know anything about UPS I very well could have received a bag of saw dust. They have no binding agents added, but either their process or the nature of the wood result in virtually no fines. Because these are soft wood pellets they also have a different odor, they basically smell like pine lumber. When they burn I would say the odor is a little sharper than typical hard wood pellets, but not any stronger. It basically smells like pine burning. The pellets burned very bright and had very little ash. Because I did not burn a lot of these I cannot speak fairly to the clinker issue, but from what I could tell from what was left in the burned pot I would not anticipate clinkers to be a big issue. From my sample this seemed to be was a very fine pellet. If they were being sold in my area I would try a ton of them without reservation.
*As a matter of full disclosure I need to say that confluence energy sent me a sample to try. Because I did not buy them off the shelf I can not be entirely certain that the sample I had is an absolute reflection of the average pellets that confluence energy will produce. They sent me some of their testing data and their ash content ranged from .7% to .3%, I would suggest that the bag I had was closer to the .3% mark. It seems like they have a pretty consistent source of wood, so I would expect the quality to be pretty consistent as well.